Privacy Notice

Our contact details
Name: Isabel Ponce Grosso
Phone Number: 07516130555
E-mail: mindfulspaceofhealing@gmail.com

The type of personal information we collect

We currently collect and process the following information:

• Personal identifiers, name, contact details (email and telephone number), and characteristics.

• Brief information related to the difficulties that you are seeking therapy for.

• Details of your GP practice in case of medical emergency or threat to your vital interests.

• Online identifiers: This website collects cookie identifiers or others such as the ones used for analytics and marketing; devices; tools and protocols, such as IP (Internet Protocol) addresses; device's geolocation; and other similar data.

How do we get personal information and why do we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

• You are enquiring about therapy or another service I offer.

• You are currently receiving sessions from me.

• You have filled out a pre-session questionnaire.

• You confirm in writing that you agree to the therapy agreement.

• You have joined a waitlist or registered interest in a service through my website or landing page, requesting to receive updates on the services offered.

• You have provided me with a review or testimonial. Or you have completed a survey to express themes or services of preference and your needs.
  

I may also receive personal information indirectly, from the following sources in the following scenarios:

• Your GP or other health professional if they are making a referral.

• A relative or trusted individual may provide me with your personal information when enquiring on your behalf.
  

We use the information that you have given us in order to;

• contact you in relation to your therapy or other service inquiry.

• to operate our services and to provide you with suitable support throughout our time working together.

• to contact you with updates on services if you joined a waitlist, registered interest, or subscribed to join the mailing list.

• to share your review or testimonial publicly with your consent. The details included are agreed upon with you and typically include no identifiable information. If any details are included, they
  are kept to the minimum with your agreement (such as using a first name or a characteristic).

• To consider information to tailor my services, if possible, to better meet your needs.

Everything you discuss with me privately is confidential other than in the conditions below:

• If I believe that you are at risk of harm to yourself or others.

• If required to do so by a UK Court of law – For example, in the case of a disclosure concerning acts of terrorism, crime, or a vulnerable adult or child protection issues, confidentiality will be breached, and such disclosures will be passed onto the relevant authority without delay.

Due consideration should be exercised before disclosing anything of a previously unreported criminal nature, as I am obligated to contact relevant authorities. I will always try to speak to you about this first, unless there are safeguarding issues that prevent this.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You can remove your consent at any time. You can do this by contacting mindfulspaceofhealing@gmail.com.

(b) legal obligation.

(c) I have a legitimate interest

How we store your personal information.

Your personal information will be securely stored with passwords and in a locked cabinet.

I keep your sessions’ notes and personal details for 7 years from the date we close our sessions.

I will only retain your personal information for as long as necessary to fulfil the purposes I collected it for, including the purposes of satisfying any legal, accounting, or reporting requirements.

I will then securely destroy the information from my device (data wiping software) and physically destroy (shred) paper documents.

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain
circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing - You have the right to object to the processing of your personal
information in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organization, or you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at mindfulspaceofhealing@gmail.com if you wish to make a request.

We reserve the right to modify this privacy policy at any time, so please review it frequently.

How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at mindfulspaceofhealing@gmail.com.
You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk