Privacy Notice

Our contact details
Name: Isabel Ponce Grosso
Phone Number: 07516130555
E-mail: mindfulspaceofhealing@gmail.com

The type of personal information we collect

We currently collect and process the following information, depending on the service you access:

• Personal identifiers: Name, contact details (email address and telephone number), and relevant characteristics.

• Therapy-related information: Brief information about the difficulties or concerns for which you are seeking therapy.

• GP details: Information about your GP practice, collected solely for use in medical emergencies or where there is a risk to your vital interests.

• Emergency contact: A contact person to be reached in case of a medical emergency or threat to your vital interests.

• Health information: Relevant medical details or information about physical injuries (e.g., for yoga classes or physical activities).

• Online identifiers: Data collected through this website, such as cookie identifiers, analytics and marketing tools, device information, IP (Internet Protocol) address, geolocation, and other technical data.

How do we get personal information and why do we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

• You are enquiring about therapy or another service I offer.

• You are arranging or receiving sessions from me.

• You have filled out a pre-session questionnaire or a health form.

• You have joined a waitlist or registered interest in a service through my website or landing page, requesting to receive updates on the services offered.

• You have offered a review or testimonial. Or you have completed a survey to express themes or services of preference and your needs.
  

I may also receive personal information indirectly, from the following sources in the following scenarios:

• Your GP or other health professional if they are making a referral.

• A relative or trusted individual may provide me with your personal information when enquiring on your behalf.

  
  

We use the information you provide for the following purposes:

• To contact you regarding your therapy or service enquiry.

• To deliver the services we offer and provide appropriate support throughout our work together.

• To contact you with updates on services if you have joined a waitlist, registered interest, or subscribed to the mailing list.

• To share a review or testimonial (with your explicit consent). Details shared are agreed with you beforehand and typically include no identifiable information. If identifying details are used (e.g., first name or characteristic), they are kept to a minimum and only included with your permission.

• To help tailor services to better meet your preferences and needs.

Everything you discuss with me privately is kept confidential, except in the following circumstances:

• If I believe there is a risk of serious harm to yourself or others.

• If I am required to disclose information by a UK court of law. This includes situations involving terrorism, criminal activity, or safeguarding concerns regarding a vulnerable adult or child. In such cases, I may need to share relevant information with the appropriate authority without delay.

Due consideration should be exercised before disclosing anything of a previously unreported criminal nature, as I am obligated to contact relevant authorities. I will always try to speak to you about this first, unless there are safeguarding issues that prevent this.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You can remove your consent at any time. You can do this by contacting mindfulspaceofhealing@gmail.com.

(b) legal obligation.

(c) I have a legitimate interest

How we store your personal information.

Your personal information will be securely stored electronically with passwords.

I keep your sessions’ notes and personal details for 7 years from the date we close our sessions (Counselling & Individual sessions), or the date you last attended a group session.

I will only retain your personal information for as long as necessary to fulfil the purposes I collected it for, including the purposes of satisfying any legal, accounting, or reporting requirements.

I will then securely destroy the information from my device (data wiping software).

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain
circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing - You have the right to object to the processing of your personal information in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organization, or you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at mindfulspaceofhealing@gmail.com if you wish to make a request.

We reserve the right to modify this privacy policy at any time, so please review it frequently.

How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at mindfulspaceofhealing@gmail.com.
You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk